Products / Run Operations

Keep appointments, availability, services, and staff in one working view.

The owner calendar connects the public booking path to appointments, availability, staff assignment, services, reminders, and settings.

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CALENDAR / BOOKABLE CAPACITY ENGINEREAL AVAILABILITY / 01SERVICEDATESTAFFBOOKING DEMANDCAPACITY MATCHBOOKABLE10:30 / STAFF A

Where demand leaks

The leak

When bookings, staff, services, and availability live in separate tools, the owner loses control over what customers can book.

01 / Signal

The schedule becomes the owner’s working view

OWNER SCHEDULE / LIVE WORKING RAILONE DAY / ONE OPERATING VIEWTODAYINCOMING WORKWEBCALLBOOK0810121416STAFF ASTAFF BHVAC10:00QUOTE12:30CLEAN14:00NOWOWNER CONTROL
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02 / Response

Appointments arrive with status and context

A new appointment arriving with customer, service, location, message, time, and confirmation status attached to one context capsule

APPOINTMENT INTAKE / CONTEXT LOCKSTATUS ATTACHED / 0210:30NEWCUSTOMERSERVICEAREAMESSAGEAPPOINTMENT10:30STATUSCONFIRMEDCONTEXT ATTACHED
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What it handles

Operational index.

01

Appointment grid and agenda views

A cleaner scheduling workspace for owners and staff.

Kutavio ↗
02

Availability rules and overrides

Keeps calendar connected to the customer's next action.

Kutavio ↗
03

Service catalog and duration rules

Keeps calendar connected to the customer's next action.

Kutavio ↗
04

Staff profiles and assignments

Keeps calendar connected to the customer's next action.

Kutavio ↗
05

SMS booking support

Keeps calendar connected to the customer's next action.

Kutavio ↗
AVAILABILITY ENGINE / RULE PRESSREAL CAPACITY / NOT GUESSWORKREQUESTTUESDAYWORKING HOURSSTAFF CAPACITYBUFFER RULECANDIDATE TIMES09:0010:3012:0014:0010:30BOOKABLE
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03 / Context

Availability rules shape what customers can book

Working hours, staff capacity, and buffer rules testing candidate times so only a genuinely available slot reaches the customer

04 / Bridge

Reminders and updates stay connected

An appointment and a later schedule update passing through one reminder relay so the customer and team receive synchronized timing

CALENDAR COMMS / SYNCHRONIZED RELAYONE CHANGE / BOTH SIDES UPDATED10:30BOOKED11:00UPDATEDREMINDER RELAYCUSTOMERREMINDERTEAMUPDATETIMING STAYS CONNECTED
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Connected system

Booking and operations share one schedule

CALENDAR SYSTEM / SHARED OPERATING AXLEBOOKING + OPERATIONS / ONE CLOCKBOOKINGCUSTOMER CHOOSESOPERATIONSTEAM ACTS10:30CONFIRMEDONE SHARED SCHEDULE
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From action to result

The path, end to end.

01

Services are defined

The owner creates services, duration, price hints, and booking settings.

02

Availability is managed

Weekly rules and exceptions determine what customers can book.

03

Appointments arrive

Bookings appear in the calendar with status and customer context.

04

Team acts

Staff assignment, reminders, and adjustments keep the schedule usable.

Calendar works with the rest of the system.

Open the related layer to see how it connects.

01Online Booking

A cleaner path from interest to confirmed appointment, quote, or visit.

↗02Staff

A clearer connection between services, people, availability, and customer communication.

↗03SMS Follow-Up

Customers receive timely updates and owners get clearer visibility into communication state.

↗04Reports

A clearer progress narrative that supports monthly decisions and managed growth.

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